BetCity

BetCity Asia is an online casino in Malaysia that offers various categories of games such as sports, live, slot, horse racing, and more. To name some of thier game providers are Nova88, Joker, 918Kiss, Mega888, CITIbet, and so on.

BetCity Asia Online Casino Games

BetCity have variety on game categories, such as live casino, slots game, sportsbook, and racing games. Their main focus is on the sportsbook and let their members able to bet quickly on the sport matches.

However, for live casino, they only have 1 provider which is King855 and no alternative for this. Slot games they are having fews providers as well, which are XE88, Mega888 and more. But they have to increase the number on live casino nowadays, as users are more and more prefer on choices.

Besides, their racing games is fair enough to let the members to place their prefer matches.

Language Support

The website is focusing on 3 major languages, English, Malay, Chinese which is good for Malaysian players. But if they wish to continue expand to other markets in Asia such as Thailand or Vietnam, they have to ready the other set of language for the users, as we expect they are planing to expand due to they positioning themselves as an Asia provider.

Phone Call Support

BetCity have their phone call support shown in the website, which are great for some users who prefer to talk instead of typing with the livechat. However, their phone support is only provided for Malaysian players, with the country code phone support. Hope they can add in more phone for other countries player in future as well.

Deposit and Withdrawal

Their advantage will be the deposit and withdrawal time. BetCity promised their member on this, within 2 mins of deposit time and 5 mins of withdrawal time. Our team have tested on this and the outcome result is there, almost similar as they promised.

BetCity Customer Support

Their customer support is not that instant as the deposit and withdrawal speed. After we contact the support, it take some time to reply and more time to solve our issues, hence it only get the neutral rate on customer support.

Summary

In summary, BetCity is great on their website language support with the three different languages. Other than that, their customer support is still improvable on the speed part, but it’s great that they are having phone support for the members, which are more direct support assistant. Next, is the speed of money deposit and withdrawal are good, as the player would expect this much so they can rest assure on their money.